| About Us This web site is owned and operated by FND Sunglasses who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below. Our Contact details: FND Sunglasses F Norville Ltd 65 Eastgate Street Gloucester GL1 1PN United Kingdom Phone: 01452 522033 Fax: 01452 382486 Email: gloucester@norville-opticians.co.uk VAT number: 650 9244 38 Company number: 540934 |
| Making A Purchase 1. DEFINITIONS AND INTERPRETATION 1.1 In these Conditions: Contract - means any contract for the sale of goods between us and you into which these Conditions are incorporated; Conditions - means the standard terms and conditions of sale set out below, including any special terms and conditions confirmed in writing by us; Goods - means the goods which we shall supply in accordance with these Conditions, under an order which is accepted; we - means F Norville Limited, and "us" and "our" shall be construed accordingly; you - means the person placing an order for the Goods and entering into the Contract with us and "your" shall be construed accordingly; 1.2 Where our prior written consent is required in these Conditions, we shall not unreasonably withhold or delay in giving that consent. 2. BASIS OF SALE 2.1 These Conditions shall set out the entire agreement and apply to all Contracts between us for the sale of Goods. 2.2 The Goods available from this website are for customers located in the United Kingdom only. By placing an order for Goods with us, you confirm that you are located in the United Kingdom. If we have reason to believe that you are not located in the United Kingdom, we reserve the right to refuse to accept any order placed by you. 2.3 All specifications, drawings and particulars of weights, dimensions and performance issued by us are approximate only and are not intended to form the basis of any Contract. 2.4 We reserve the right to withdraw any offer or special promotions displayed on the website that in our opinion is being abused. However, in the event that you have already placed an order that we have accepted we will provide you with a full refund for any money received. 3. ORDERS AND SPECIFICATIONS 3.1 Your order represents an offer to purchase the Goods which is accepted by us when we dispatch the Goods to you. Our acceptance of your order is conditional upon the Goods being intended for personal use and not for resale. All orders are subject to availability and on a first-come first-served basis as we are unable to reserve Goods. 3.2 If we reasonably believe you are intending to resell the Goods we reserve the right to refuse your order. However, in the event that we do accept your order we will be entitled to treat you as a commercial customer and as such:- 3.2.1 the warranties set out in clause 8.1 will not apply, and 3.2.2 the rights afforded in clause 10 relating to the right to cancel will not apply. 3.3 You shall be responsible for ensuring the accuracy of the terms of any order submitted by you, and for giving us any necessary information relating to the Goods within a sufficient time to enable us to perform the Contract in accordance with these Conditions. 4. PRICE OF THE GOODS 4.1 The price of the Goods shall be the price confirmed by us at the time the order is placed. 4.2 While we try to ensure that all advertised prices are accurate, errors may occur. If we discover an error in the price of goods you have ordered, we will inform you as soon as possible and give you the option of re-confirming the order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled. If you have already paid for the goods and the order is subsequently cancelled, you will receive a full refund. 4.3 In the event that we are unable to supply the Goods at the price, specification or by the delivery date stated in the order, we will where possible notify you of any changes in the price or date and where the Goods ordered are not available we may offer you substitute goods. In the event that the substitute goods are at a different price, you will be asked to re-confirm your order at the new price. You are not obliged to accept any substitute goods and will be entitled to receive a full refund for the Goods which we are unable to deliver or are not acceptable. 4.4 The price is inclusive of any applicable value added tax (at the rate from time to time in force) and all packaging and delivery costs. 5. TERMS OF PAYMENT 5.1 Payment is required from you in full at the time of placing your Order. Receipt of payment by us does not amount to us accepting your Order, and your Order only becomes binding as stated in clause 3.1. 5.2 In the event that a payment is dishonoured by your bank or credit card provider, they (being your bank, credit card provider or our debt collection company) may charge a fee. Where we incur any fee or liability as a result of a dishonoured payment, you will be liable to reimburse us in full for the amount we have incurred. 5.3 All credit and charge card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery. In addition, in the interests of preventing fraudulent use of credit, debit and charge cards, we may validate the names, addresses and other information supplied by you during the order process against commercially available records (e.g Electoral Roll data, Credit Reference Services). A third party may also be instructed to complete these checks. By ordering from our website you consent to such checks being made. We may need to contact you by letter, telephone or email to verify details before we are able to process and dispatch your order or we may be unable to accept your order. Any information given may be disclosed to a registered Credit Reference Agency which may keep a record of the information. All information provided will be treated in accordance with the Data Protection Act 1998. These measures are taken as extra protection for you, to ensure your online shopping experience with us is as safe and secure as possible. 5.4 Where the price of any order is amended in accordance with clause 4.3 above however, a charge for the new amount shall be taken and the original payment refunded. You should be aware that, due to card provider procedure, both transactions may be debited from your account and a short period of time may elapse before the refund is processed through your account. To the maximum permitted extent, w do not accept any liability for any additional cost you may incur as a result of this. The rest of this clause 5 shall apply to these further payments where appropriate. 6. DELIVERY 6.1 We will not dispatch your Goods prior to payment in full being received by us, or prior to any validation checks being satisfactorily completed. Your Goods will normally be delivered by within 5 working days thereafter. 6.2 We may deliver your Goods in one instalment, or a number of separate instalments. You will be required to sign for your Goods when they are delivered. If you are not at home when the Goods arrive, a card may be left for you to arrange an alternative delivery date with the courier. You shall make all arrangements to take delivery of the Goods whenever they are tendered for delivery. 6.3 We aim to provide you with an approximate date on which the Goods will be delivered. Where we become aware that the date for delivery may be delayed, we shall notify you as soon as possible and aim to provide you with a revised date. We shall not be liable for any loss you incur, whether financial or otherwise, resulting from our delay or failure to meet the date where the delay is caused by reasons outside of our control 6.3 If we fail to deliver the Goods (or any instalment) for any reason other than any cause beyond our reasonable control or your fault, and we are accordingly liable to you, our liability shall be limited to the excess (if any) of the reasonable cost to you of similar goods to replace those not delivered over the price of the Goods. 6.4 If you fail to take delivery of the Goods or fail to give us adequate delivery instructions at the time stated for delivery then we reserve the right to store the Goods until actual delivery and charge you for the reasonable costs (including insurance) of storage or subsequent delivery charges which we may incur. 6.5 All Goods shall be eligible for free delivery within the mainland United Kingdom. 7. RISK AND PROPERTY 7.1 Risk of damage to or loss of the Goods shall be your responsibility from the time of delivery or, if you fail to take delivery of the Goods, the time when you the Goods were tendered for delivery. 7.2 Notwithstanding delivery and the passing of responsibility for the Goods to you, the transfer of the ownership of the Goods shall not pass to you until we have received in cleared funds payment in full of the price of the Goods. 7.3 Until such time as the as the Goods are paid for in full, you shall be responsible for taking reasonable care of the Goods. Where you fail to pay for the Goods in accordance with these Conditions, we shall be entitled, at any time, to require you to return the Goods to us (at your cost) and, if you fail to do so seek a court order to permit us to enter upon any premises where the Goods are stored and repossess the Goods. 8. WARRANTIES AND LIABILITY 8.1 We warrant that the Goods are of satisfactory quality and fit for their normally intended purpose. 8.2 Your legal rights are not affected by these Conditions. Further information on your legal rights can be obtained from Trading Standards or Citizens Advice Bureaux. 8.3 If we are negligent and cause ay death or injury, our liability shall be unlimited. For all other loss or damage which you may suffer or incur in connection with the supply of Goods under this Contract, our liability shall be limited to that caused by a natural and reasonably foreseeable consequence for which we are at fault or are negligent. 9.GENERAL 9.1 We shall not be liable to you or deemed to be in breach of Contract by reason of delay or failure to perform any of our obligations if the delay or failure to due to act cause beyond our reasonable control. 9.2 These Conditions shall not be enforceable by any person other than you, the buyer of the Goods with whom we have entered into a Contract. 9.3 Any notice required or permitted to be given by either party to the other under these Conditions shall be in writing addressed to the other party and delivered to the address provided at the time the order is confirmed or any subsequent or alternative address which one party may notify to the other from time to time. 9.4 Where we do not take action against you for any breach of the Contract, we shall not be prevented from taking action against you in respect of any subsequent breach of the same or any other provision in the future. 9.5 Where any law or court deems any Condition to be invalid or unenforceable in whole or in part, then the offending part shall be removed and the validity of the remainder of the Conditions shall not be affected. 9.6 The Contract and these Conditions shall be governed by the laws of England, and any disputes shall be heard in the English courts. 9.7 We reserve the right to monitor and record telephone calls our staff receive and make, in order to monitor staff performance and ensure the highest service possible is provided to our customers. 9.8 The copyright in all photographs, images and descriptions contained on this website are owned by us, and may not be reproduced without our express consent. 10. YOUR RIGHT TO CANCEL 10.1 If, for any reason you are unhappy with the Goods, you have the right to cancel your order at any time within seven working days from the day after the day on which the Goods were received. 10.2 If you wish to cancel after the Goods are dispatched, please return the Goods to us indicating whether you require an exchange or refund. Please refer to our Returns Policy below. 11. RETURNS POLICY 11.1 If you are unhappy with your purchase for any reason, return it to us in its original and undamaged condition, with its original packaging, materials and inserts, within 14 days of delivery and we will give you a full refund or exchange. 11.2 Please return the Goods with the original delivery note, clearly stating which item you are returning and the action you would like us to take. If you request a refund, then the amount paid will go back onto your original payment card. If you request an exchange, please advise the product code required. Please note if the exchange item is cheaper in price then we will automatically refund the difference. However, if the item is more expensive, then we will contact you for payment authorisation. We do not charge postage for any exchange items being sent out to you. 11.3 If you have mislaid your delivery note, simply enclose a covering letter with your name and full address together with your requirements. 11.4 Please return the Goods to our registered office address set out below. Please note that we cannot accept returns if you deliver them to us by hand and, for your protection, we recommend that you use a recorded method of delivery as proof of postage. 11.5 Please note that you will be responsible for the cost of returning the Goods to us unless we delivered the Goods to you in error, or the Goods are damaged or defective. 12. PROMOTIONAL CODES 12.1 We may make available promotional codes from time to time. Any use by you of a promotional code in respect of an order shall only be permitted where used by the person for whom it is intended and for a single use. 12.2 Promotional codes are not valid in conjunction with any other offer, and there is no cash alternative available. 12.3 The promotional codes can be withdrawn by us at anytime, and no promotional codes can be used after the expiration date. 12.4 All offers to which the promotional code relates shall only be available on UK mainland orders (excluding postage and packaging costs at the normal rate). 12.5 We cannot issue refunds for promotion codes not used at the point of order, please check your order thoroughly before placing to avoid disappointment. 12.6 Discounts are applied proportionally to goods hence any returns or refunds on products will be on the proportional price and not the full price if a discount was applied. |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01452 522033 (International +44 01452 522033) or fax us on 01452 382486 or write to us at F Norville Ltd 65 Eastgate Street Gloucester GL1 1PN United Kingdom |
| Privacy Policy PRIVACY AND SECURITY POLICY F Norville Limited is committed to protecting and respecting your privacy. We are keen to strike a fair balance between your personal privacy and ensuring you obtain full value from the internet and other products we may be able to market to you. We are registered under the Data Protection Act 1998 under registration number Z5641878, and ensure we comply with all protection the Data Protection Act affords to you. Further information on the Data Protection Act is available at http://www.ico.gov.uk. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. INFORMATION WE MAY COLLECT FROM YOU We may collect and process the following data about you: • Information that you provide by filling in forms on our website. This includes information provided at the time of registering to use our website, submitting orders for goods, posting material or requesting further services (such as your name, address, email address and payment details). We may also ask you for information when you report a problem with our website. • If you contact us, we may keep a record of that correspondence. • We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them. • Details of transactions you carry out through our website and of the fulfilment of your orders. • Details of your visits to our website including traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access. IP ADDRESSES AND COOKIES We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration. This is statistical data about our users' browsing actions and patterns, and does not identify any individual. For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our website and to deliver a better and more personalised service. They enable us: • To estimate our audience size and usage pattern. • To store information about your preferences, and so allow us to customise our website according to your individual interests. • To speed up your searches. • To recognise you when you return to our website. You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you access our website. Please note that our advertisers and other third parties who may link to our website may also use cookies, over which we have no control. WHERE WE STORE YOUR PERSONAL DATA The data that we collect from you will be processed and stored within the European Economic Area ('EEA'), and normally within the United Kingdom. However, from time to time, it may become necessary to transfer your data to our suppliers based outside the EEA in countries that do not have equivalent levels of data protection. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details, the provision of our services and the processing of your data. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you a username and password which enables you to access certain parts of our website, you are responsible for keeping these details confidential. You are not permitted to share your username and password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. USES MADE OF THE INFORMATION We use information held about you in the following ways: • To ensure that content from our website is presented in the most effective manner for you and for your computer. • To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes. • To carry out our obligations arising from any contracts entered into between you and us. • To allow you to participate in interactive features of our service, when you choose to do so. • To notify you about changes to our service. We may also use your data, or permit selected third parties to use your data, to provide you with information about optical-related goods and services which may be of interest to you and we or they may contact you about these by e-mail. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please notify us in writing or by email. DISCLOSURE OF YOUR INFORMATION We may disclose your personal information to third parties: • To such of our suppliers as may be necessary to fulfil your order. • To selected third parties for the purpose of providing you with information about optical-related goods and services which may be of interest to you, unless you have notified us that you do not want to receive such information. • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets. • If our business or substantially all of our assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets. • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions and other agreements; or to protect the rights, property, or safety of our company, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction. SECURITY POLICY We and our suppliers have a management and corporate commitment to information security within our organisations and provide clear direction, guidance and responsibilities and procedures in this respect. We have a compliance officer who deals with security of information and personal data. All employees are briefed on the importance of personal data and security and confidentiality of information obtained. We control physical security in relation to the information and personal data that is contained at our facilities and restrict access to the website, buildings, computer rooms, office desk, technology areas, equipment and other facilities where unauthorised access by people could compromise our security. All proprietary or confidential information, including personal data, is contained or stored on computer and any that is contained and stored on manual files are locked up and secure. We seek to control access to information and personal data, including existing procedures for authorising and authenticating customers as well as software controls for restricting access and techniques for protecting data such as encryption. Encryption is used in connection with our payment facilities for customers. We monitor and log access so as to assist in detection and investigation of security breaches and any attempted breaches where they occur. We maintain a business continuity plan as a contingency plan, which identifies our business functions, and assets (including personal data), which would need to be maintained in the event of disaster and set out the procedures for protecting and restoring them if necessary. Our staff is trained on security systems and we have relevant procedures in place in relation to the obligations under the Data Protection Act. Accordingly, staff are aware of information security issues and they can go to the compliance officer with any issues relating to the Act, privacy or personal data. From time to time we endeavour to provide external trainers to deliver training seminars on the relevant subject. In respect of detection and investigation of breaches where they occur, we have in place relevant controls, which should alert us to a breach in security. We endeavour to investigate every breach of security. The personal data and information held by us are currently stored on our systems, servers, databases and back-up servers. We are taking and will endeavour to continue to take all reasonable steps in order to protect our information and all personal data. However, we cannot guarantee the security of any personal information or data disclosed to us or collected by us. YOUR RIGHTS You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can also exercise the right at any time by contacting in writing or by email. Our website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites. ACCESS TO INFORMATION The Data Protection Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Data Protection Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you. CHANGES TO OUR PRIVACY POLICY Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. CONTACT Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to us at gloucester@norville-opticians.co.uk |